Terms & Conditions.

GENERAL TERMS

Prices are subject to change based on demand.
I have the right to reject any order for any reason.

PAYMENT

The currency accepted is USD paid through PayPal.
Commissions can be paid either 100% upfront or split 50% upfront and 50% after sketch approval.
Don't send me any payment before I have agreed to give you a slot and requested you to send me the payment through PayPal.

PROCESS & DELIVERY

The time it takes to finish your commission varies from 1 week - 3 months depending on factors such as health, the complexity of the commissioned piece, and other work.
Once the piece is finished you will receive the full-resolution image along with any other formats requested. Note that there is no physical product.

REVISIONS

You get 3 rounds of changes on the commissioned piece included in the price.
A fee will be added if you want something changed on the final drawing - unless a misunderstanding from my side has been made.
If you wish for me to change something in the drawing you have previously approved, I will charge you a fee to change it. The amount of the extra charge depends on the change you want me to make and is usually based on an hourly wage.

I, Sasha Lee Coleman (the artist):

I reserve the right to cancel and refund the order at any time for any reason.

I retain all copyrights over the commissioned artwork.

I will NOT claim the intellectual property (IP) of the commissioned artwork.

I will NOT profit further from the commissioned artwork unless you (the customer) break any of the terms.

I reserve the right to post the commissioned artwork online, in my portfolio as well as in publications such as art books.

You (the customer/commissioner):

You may upload the commissioned artwork on any website and social channels.

Commercial rights will be stipulated in a signed contract before the commencement of the commission.

You may NOT alter the commissioned artwork without my (the artist's) consent.

You retain the rights to the intellectual property (IP).

The following is considered copyright infringement:

Claiming the artwork as your own.

Altering the artwork without my consent.

CANCELLATION & REFUND POLICY

The buyer is not allowed a refund once I started working on the commission.

If for any reason I am unable to start your commission you will receive a full refund.

If you cancel your order before I started it, you can get a full refund.

If you are getting a refund, do not request a PayPal chargeback. I will transfer the money back to you myself.

If you request a PayPal chargeback at any point when you were not allowed to ask for a refund you will lose all aforementioned rights to the commissioned piece and I will have the full right to profit further from it in any way. I will decline the chargeback and supply PayPal with our conversations in which we talk about the commission as evidence that I have completed work for you. Furthermore, you will be blacklisted for commissioning me again.

WHAT DO YOU GET?

Drafts/mockups that you must decide which one I should continue with (depending on the complexity of the commission there might be fewer or more drafts)

Sketch and/or final sketches that you must accept before I continue the work

Insight and involvement in colour plan (depending on the complexity of the commissioned piece).

Full-resolution file (approx. 210 x 297 mm at 300 DPI) of final drawing and a smaller version for internet upload. Final file formats are usually PNG.